Strategic Positioning
Driven by the goal of offering the best customer experience in logistics, Borusan Lojistik serves as a technology company and develops digital platforms that provide exclusive solutions for customers.

Borusan Lojistik maintains its firm lead in the Turkish logistics industry, tapping into its rapid technology development capabilities and expertise and giving a direction to the industry's digital transformation.

Sectors Served
Core sectors served by Borusan Lojistik are food & beverage, consumer goods, e-commerce, durable goods, industrial products, and automotive manufacturing, representing some 70% of total turnover

Products and Services
• Domestic FTL transportation (eTA)
• Storage, value added services and production logistics
• PDI, milk run and automotive transportation
• International logistics services

eTA
Founded in 2012, eTA is the first digital logistics platform in Turkey, bringing shippers and truck drivers digitally together without any need for intermediaries.

During its initial phase, eTA was mainly focusing on small-sized businesses while large accounts’ operations were managed by Borusan Lojistik. This has given eTA a unique opportunity to assess large-scale operations for future digitalization while running a purely digital operation with early adopters from both shippers and truck drivers

After eTA has reached the target technological maturity and scale especially in terms of member truckers; Borusan Lojistik and eTA FTL services have been migrated to the eTA Platform. In 2020, 420 thousand trips have been performed.

Truck drivers can sign up to the eTA Platform through the "eTA Mobile Application" by uploading their vehicle and commercial documents, which are reviewed and approved by the eTA team. Following the sign-up, truck drivers can browse through trips published on the eTA Mobile Application, bidding instantly for trips, and can also request loads for desired routes in advance, so that they can secure their future dated trips.

eTA operating model can be best described as “digital forwarding” where all the deliveries are operated by Borusan Lojistik. In order to ensure an excellent shipper experience with no compromise on “On Time In Full” delivery performance, trucks owned by Borusan Lojistik are used to cover in case an independent eTA Platform member trucker cannot initiate a trip.

In the same manner, all payments upon successful completion of a trip are made by Borusan Lojistik through eTA Card, eTA Platform’s payment system, offering discounts and benefits to truck drivers besides instant payment.

eTA platform was developed by Borusan Lojistik's in-house R&D team. The eTA infrastructure enables transactions made on the platform to grow rapidly. In order to offer customized trips to truckers and the best price calculations to shippers, eTA is being moved to the cloud environment so as to further expand through cloud computing services.

eTA platform was developed by Borusan Lojistik's in-house R&D team. The eTA infrastructure enables transactions made on the platform to grow rapidly. In order to offer customized trips to truckers and the best price calculations to shippers, eTA is being moved to the cloud environment so as to further expand through cloud computing services.

Partial Delivery Network, Special Distribution & Home Delivery
Borusan Lojistik, as part of its domestic logistics services, provides partial land transportation, special distribution, milk run operations, and storage & customer facility management services including vehicle logistics.

Borusan Lojistik’s partial delivery network covers 24 distribution centers and 93 pick-up & drop-off locations, enabling deliveries from 81 cities to 81 cities across Turkey.

In 2020, Borusan Lojistik’s international logistics operations focused mainly on Europe, North America, Russia, Middle East, Central Asia, and the Far East.

As part of the special distribution and home delivery operations, Borusan Lojistik carried 720 million desi load in 2020. In terms of volume, Borusan Lojistik made over 235 thousand home deliveries. Deliveries are complemented with digital solutions such as “scheduled deliveries integrated with e-commerce platforms” and “traceability of deliveries” targeting excellent customer experience.

In 2019, Borusan Lojistik opened the Tepeören Warehouse, as its main warehouse for storage services, offering 1,500 m2 open and 93 thousand m2 closed storage area. In total, the Company has 405 thousand m2 open and closed storage area in 23 warehouses across Turkey as of the end of 2020. Besides its own warehouses, Borusan Lojistik is offering storage services at its customers’ facilities.

International Logistics Services
Borusan Lojistik provides land, railroad, air, and sea transportation services, as well as multimodal transportation services as part of its international logistics services.

In 2020, Borusan Lojistik’s international logistics operations focused mainly on Europe, North America, Russia, Middle East, Central Asia, and the Far East

Borusan Lojistik’s international land operations mainly focus on European destinations and completed around 20 thousand trips through a wide network of agents and partners, in 2020. Services cover full truckload and less than truckload deliveries, as well as intermodal operations.

Borusan Lojistik’s air forwarding operations cover 80+ airlines through agreements in 120 countries and 275 destinations. Borusan Lojistik has become one of the Top 10 IATA Agencies in Turkey in 2020, in terms of freight.

Besides the forwarding operations, Borusan Lojistik provides logistics services for project loads that require sensitive handling, as well as for heavy cargo and special equipment transportation. Borusan Lojistik’s project logistics services include chartering, project consultancy, heavy/oversized cargo operations, vessel loading/discharging operations, port terminal operations, warehouse management, door-to-door logistics organization, unloading at customer site, site operations, installation at site, and energy logistics.

2020 Business Results
In the 2020 operating period, Borusan Lojistik's total trips increased by 6% compared to the previous year.
• Borusan Lojistik attained over 50% of e-commerce growth in 2020.
• Borusan Lojistik invested TL 14.3 million in R&D in 2020. Digitalization Drive for All Business Processes
Borusan Lojistik pursues digital transformation in two primary areas: Focusing on the digitalization of internal operational processes, the Company aims to establish swift workflows free of human error, and improve the quality of service provided to customers. In addition, Borusan Lojistik takes steps towards digitalization in customer relationship management. Operating with two key partners, namely truckers and loaders, the Company attaches great importance to running relations with both groups via digital channels.

In 2020, the Company invested TL 14.3 million in R&D in pursuit of digital transformation. Borusan Lojistik's focal projects include "eTA FTL Operation Digitalization Project,” "Atlas LTL Logistics System Development Project,” and "Location Data Verification Project,”

Sustainability Activities on the Basis of Prioritization
Borusan Lojistik's and eTA's sustainability strategy is built on the frameworks of "Combating Climate Change,” "Contribution to Quality Education" and "Future-Proof Business Model with eTA,” In line with its sustainability strategy, the Company conducts training courses on the reduction of carbon emissions, coding, and robotics. In addition, it has commenced efforts on the sustainability of work as a digital platform on eTA journey.

With eTA, the aim is to reduce empty return trips and contribute to lower emissions. In the 2020 operating period, the "İşte Sağlık" (Health at Work) application was launched to create a map of individuals who have had close contact with confirmed cases if and when an employee tests positive for COVID-19. Taking firm steps towards Europe's top ranking as a digital platform, eTA sets itself apart from rivals with its agile management approach. Accordingly, the Company transforms all software teams into agile teams and has supported this transformation with its Scrum team of 45 people.

Intended to develop a different perspective for eTA's business problems, eTAthon admitted 308 people" applications and 112 teams, while including 91 people and 31 teams into the contest as a result of qualifier sessions. Three winning teams and 7 finalist teams were presented their respective awards. The outcome of eTAthon was work on analytics and machine learning in the field of pricing, one of the major issues that eTA experiences.

Borusan Lojistik cares about the little companions of people, and therefore provided assistance in the moving of shacks from Bursa to Ankara for stray animals.

AI, robotics, and coding courses for children were delivered online in collaboration with Twin Science. Having launched the eTA card, the Company created numerous benefits for suppliers both in terms of payment and at petrol stations, restaurants, markets, and workplaces. Minik dostları da düşünen Borusan Lojistik, Bursa’dan Ankara’ya sokak hayvanları için kulübelerin taşınmasına yardımcı olmuştur.

Borusan Lojistik gained further speed in its digitalization drive in 2020 and aims to position it as a core area of focus for the 2021 operating period. Therefore, the Company works to offer truck drivers a much more advanced mobile app experience.

Full Compliance with Laws for Occupational Health and Safety
Borusan Lojistik delivered 26,260.75 person hour training on OHS in the 2020 operating period. In addition, awareness-raising training was delivered by Occupational Safety Professionals (i.e. Occupational Safety Specialists and Workplace Doctors) to address the COVID-19 pandemic. Topics included general information, hygiene practices, and control measures. In 2020, the following OHS training was carried out:

• Legal occupational health and safety training,
• Emergency action plan training,
• Emergency response team training,
• Orientation training upon recruitment,
• Business-specific focus trainings,
• First responder employee refreshers
• SDS, first aid, fire, and spill response courses in areas where chemical substances are located/handled,
• Waste management training,
• Working at height training,
• Toolbox training on a specific OHS matter as determined weekly for all employees before the start of the week.

Social Responsibility Project for Kids
As a model corporate citizen, Borusan Lojistik aims to deliver AI, robotics, and coding courses to children under the Twin Social Responsibility Project. Courses taught on the project's YouTube channel reach the children of all stakeholders and employees. A contest is held during live streams and winning children are given Twin Science Sets as gifts to contribute to their social development. Under "ÇEKÜL Natural and Cultural Heritage Training Programs" co-run with ÇEKÜL (Foundation for the Protection and Promotion of the Environment and Cultural Heritage), a project was initiated with the title "Seviyorsan Gel Koru Bence" (Protect What You Love). In the 2019-2020 academic year, 1,000 students and 50 teachers around Turkey attended awareness-raising courses within this scope. A donation campaign for the Foundation for the Education and Protection of Mentally Handicapped Children (ZİÇEV) was initiated and continued across the organization.

Future Objectives
Borusan Lojistik gained further speed in its digitalization drive in 2020 and plans to position it as a core area of focus for the 2021 operating period. Within this scope, the Company aims to offer a much more advanced mobile app experience to truckers and run the manual flow of work with loaders via digital methods. The overall objective is to provide both customer groups with a quick, seamless, and accessible transaction experience. Under the "Atlas LTL Logistics System Development Project,” the Company intends to reinforce its competitive edge in overseas transport with digital muscles, while swiftly creating action plans through the agile structure adopted in the organization in 2020.