Component Rebuild Centers of Borusan Cat are integrated solutions providing facilities working just like an actual factory. These facilities, which are built to create a center of excellence and to give the best service to customers both required and gave birth to leadership stories.

The journey of our transformation began in 2017 for Turkey and a critical part of this transformation focused on service operations. From an organization operating in nine locations, we shifted to central of excellence model, with the opening of 2 Component Rebuild Centers (CRC), first in Gebze then in Ankara, as we did in Kazakhstan. One of the most important reasons for this centralization strategy could go live and worked flawlessly was due to influential and constructive leadership examples.

Shifting to the CRC structure leads to working with standardized processes and services. Along with the development of digital tools, optimum planning, improved expertise and technical competence building, we can now offer the solution that our customers need faster and at the highest standards. We can compare CRCs to replacing an airplane engine with a new one, doing maintenance, or making comprehensive overhauls to the aircraft body. And while doing this, we are growing leaders who are becoming experts in their area. Most importantly, this is an endless journey, our transformation will continue from here.